Listening to Customers Preview

Listening to Customers

With Noah Fleming Liked by 2,155 users
Duration: 27m Skill level: Beginner Released: 10/28/2022

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Course details

Listening is one of the most singularly powerful tools anyone involved with customer service has in their arsenal. Yet, it's often the biggest area where customer service professionals lack specific training and understanding. In this short course, join customer strategy expert Noah Fleming as he helps you bolster your critical listening skills, providing you with a framework designed to help you succeed. Noah covers crucial, surface-level skills like body language and rapport. He also explains how to listen to and empathize with customers, while continuously adding value by asking the right questions to create further listening moments.

Skills you’ll gain

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Sample certificate

Certificate of Completion

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Meet the instructor

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Contents

What’s included

  • Test your knowledge 2 quizzes
  • Learn on the go Access on tablet and phone
  • Stay up to date Continuing Education Units

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